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Find out how we helped Sophie Allport enhance their customer experience

Find out how we helped Sophie Allport enhance their customer experience

After outgrowing their old accounting software, Sophie Allport decided to upgrade to Khaos Control. To help them get the most out of their new system, we integrated Khaos with the brand’s ecommerce platform, allowing them to sync and dispatch orders faster than ever before.

Company Information

Company

Founded in 2007, Sophie Allport is a celebrated British homeware brand, designing country living and wildlife-themed products for over 900 UK outlets and 1300 official stockists worldwide. A British family favourite, Sophie Allport’s range of fun, diverse and gorgeously crafted products quickly earned them a national following.

Industry

Homeware

Apps integrated

We felt Patchworks took the time to understand what we wanted with the integration, as well as suggesting additional efficiencies which have made a considerable positive impact on our business. They delivered all requirements really well and with their partnership, we have achieved integrations to improve our operations beyond what we thought could be possible when compared to our previous systems.

Keeley Walters
Finance Director, Sophie Allport

The challenge

Sophie Allport outgrew their legacy accounting software, which was struggling to meet capacity and becoming inefficient. With no integration, sales data had to be periodically downloaded manually from their online store and imported into their accounting software. This was not only time consuming for Sophie Allport’s team, it provided no individual customer view or real-time picture of how products were performing.

When the brand decided to upgrade their accounting system to Khaos Control ERP, they needed a proven integration solution to quickly and seamlessly connect with their eCommerce platform and collaborate data in real time which was vital to move the business forward.

The solution

Patchworks completed a full analysis of Sophie Allport’s requirements and future plans to suggest a solution that provided end-to-end connectivity between their online store and ERP, with the agility to support their growth ambitions.

The integration was quickly deployed to directly sync Sophie Allport’s online store’s orders and relevant customer information with Khaos Control, allowing the brand to despatch orders swiftly. With the new connectivity, the process now records every sale against a customer account, offering data on customer’s purchasing habits, as well as their most popular designs and products.

Alongside this, Patchworks introduced automated pricing, pulling through from Khaos in minutes rather than hours of manual reconciling and inputting. This saves the business considerable resource time and ensures data validity and accuracy with automated updates every 15 minutes.

The results

Sophie Allport has made huge leaps and bounds in growth since introducing the right combination of ERP and integration:

Saving time & improving customer service

With despatched orders being automatically updated via Patchworks, Sophie Allport saves more than an hour of team resource each day, which can now be focused on responding to customer enquiries faster than ever before.

Reliable and relevant up-to-the moment order synchronisation

Orders are now synced every 15 minutes to ensure quick and efficient despatch with no need for manual importing. Customer information can be accessed immediately without having to load the website back office, for an instant view of performance.

Motivating staff

By automating processes that previously required updating several programmes and websites, staff motivation has greatly improved. Sophie Allport’s team can now spend time on more pressing issues and providing a more personalised customer experience.

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