Key Account & Project Manager, Nottingham

August 21, 2017

At Patchworks, people matter

Client Liaison

  • Manage client communications on a day-to-day basis
  • Provide a pleasant and supportive point of contact for the company
  • Balance the interests of the company with the needs of the client
  • Log and update inbound support and change requests
  • Ensure clients are regularly updated regarding work progress or blocking issues
  • Look for opportunities to up-sell Juno services to existing and new clients
  • Provide Magento admin training and support to clients

Delivery

  • Ensure projects are delivered on time and to agreed specification
  • Ensure project change requests are handled and invoiced correctly
  • Work with developers to provide a detailed project specification for all significant work packages
  • Manage user acceptance testing
  • Ensure ad-hoc support and retainer work is completed in a timely fashion and to the correct

Internal

  • Ensure all team members are correctly recording worked hours against deliverables
  • Ensure all work is correctly categorised within the ticket management system
  • Ensure work is invoiced in a timely and accurate fashion for deposits, final, or staged payments
  • Ensure the delivery team adhere to correct procedure
  • Continually improve systems and processes to maximise internal efficiency and client satisfaction
  • Understand simple DNS configuration in order to assist developers with simple client queries

Personal

  • Maintain a personable, positive, and encouraging demeanour and build team relationships
  • Self-educate where necessary regarding current industry trends and practices
  • Become expert in the Magento admin system
  • Have a high standard of literacy and numeracy

Patchworks

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