Junior/Graduate Client Services Manager, NottinghamDecember 1, 2017
Want to work for one of the most exciting brands in Tech? Patchworks is Europe’s leading cloud iPaaS (integration Platform as a Service), connecting the best SaaS in high-growth retail. Our connectivity powers some of the world’s fastest growing fashion and lifestyle brands, including Fiorucci, I Saw It First, This Works and Gymshark, and we’re proud they consider us an essential partner.
Located at our offices in London and Nottingham, our team is fully UK based, though our work travels much further, with new brands joining the Patchwork’s platform each week. Due to this continued growth, we are recruiting a number of exciting new roles both at our Head Office in Nottingham and our Central London office.
Junior/Graduate Client Services Manager
Due to the expansion of the business Patchworks is currently seeking a Junior or Graduate Product Developer to join the team in central Nottingham at our Head Office location. The role will be focused specifically to onboard clients on the Netsuite platform, and the successful candidate needs to be highly organised, a good self starter with tenacity and a willingness to learn.
To be considered for the role you will also need the following skills and experience:
- Manage client communications on a day-to-day basis
- Provide a pleasant and supportive point of contact for the company
- Balance the interests of the company with the needs of the client
- Log and update inbound support and change requests
- Ensure clients are regularly updated regarding work progress or blocking issues
- Look for opportunities to up-sell services to existing and new clients when and where required
- Ensure projects are delivered on time and to agreed specification
- Ensure project change requests are handled and invoiced correctly
- Work with developers to provide a detailed project specification for all significant work packages
- Manage user acceptance testing
- Ensure ad-hoc support and retainer work is completed in a timely fashion and to the correct
- Ensure all team members are correctly recording worked hours against deliverables
- Ensure all work is correctly categorised within the ticket management system
- Ensure work is invoiced in a timely and accurate fashion for deposits, final, or staged payments
- Ensure the delivery team adhere to correct procedure
- Continually improve systems and processes to maximise internal efficiency and client satisfaction
- Understand simple DNS configuration in order to assist developers with simple client queries
- Maintain a personable, positive, and encouraging demeanour and build team relationships
- Be articulate with clear communication, as well as being highly organised
- Self-educate where necessary regarding current industry trends and practices
- Become expert on Oracle Netsuite
- Have a high standard of literacy and numeracy
- Training and clear career progression path
- Modern office setting in the centre of Nottingham’s Creative Quarter.
- Friendly working environment
- Your choice or Mac, Linux or Windows machine
- Endless tea, coffee, biscuit supply!
- Opportunity to shape a growing software company over the next phase of growth
This role is available immediately, to apply for this role, please use the form below or send a copy of your CV, with a short introduction, to email@example.com
Please no recruitment agencies.